Pump
iNsurance
Professional Water Services at Scale
The
Challenge
Hand pumps are still a reality for the smallest, rural towns because the cost to deliver piped water over long distances to few customers doesn’t add up.However, up to 40 percent of rural handpumps in Africa are no longer functional just a few years after commissioning.1 Manyf hand pumps are managed by poorly supported community volunteers which do not have the necessary skills or funding to maintain and repair broken pumps. This management model has failed to provide lasting services. Without a professional service model, non-functional hand pumps can remain in disrepair for long periods of time, leaving rural communities to go back to unsafe sources. Through professionalized services, and the use of iNsurance contracts, Water4 businesses are accountable to their customers for providing high quality water services at all times. This customer-oriented approach promises a pump downtime of no more than 48 hours for a low monthly fee of around US$8-10 per month for an entire community. The iNsurance model holds the enterprise accountable for ensuring functionality while supporting business growth.
What is Pump
iNsurance?
Once the well is rehabilitated or freshly installed through donor support, our businesses enter into long-term pump iNsurance contracts with the communities they serve. Pump iNsurance is a formal contract between a community (usually represented by a Water User Committee) and our business to provide maintenance of a hand pump for a set time period (generally 12 months). The business conducts routine maintenance and repairs as much as needed, leveraging the know-how and expertise that comes from Water4’s combined 6,000 installed water points.
What are the Benefits?
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